Salesforce.com

Salesforce.com (an online solution) is an easy-to-use and easy-to-deploy tool, with deep SFA functionality. This SaaS application (developed by an industry leader in Cloud Computing) can move your business to the cloud rapidly with no hardware or software to install. The product also provides better ways to manage Partner Relationships and customer service processes.

Salesforce gives sales reps, managers, and executives everything they need to close more deals with less administration. With Salesforce companies can quickly sell more products/services, gain real-time visibility into sales opportunity pipeline, and collaborate quickly with the sales team.

The sales cloud provides all the tools necessary for successful selling, including, Chatter (real-time collaboration), Contact Management, Leads/Opportunities/Quotes, Marketing Campaigns and Response Tracking, Email & Scheduling, Business Analytics, Document/Content Library, and Workflow. Mobile Lite for smart phones and handhelds enables the sales team to log calls, gain vital information related to opportunities, and chase down hot leads on the road (from anytime and anywhere).

The service cloud provides faster, more responsive customer service, from call center management to social media. Managers can streamline service management processes and leverage social media.

The service cloud is the web-based application for modern customer service processes, featuring everything from knowledge as a service to Twitter integration. The benefits at a high-level include, more connected service representatives (reps) and customers, and real-time service chats. The Service Management features empower your entire service team by providing a call center, knowledgebase, live agents for fast responses (customers access technical support using online support chats), use of Mobile Phone applications for field service, and Outlook integration for email communication and service activity tracking.

AppExchange for Saleforce offers thousands of Add-on Service and Sales Cloud apps to aid with field service, chat, surveys, contract management, compensation, contact data cleansing, and much more.

Salesforce is rapidly deployable and proven sales/service application, well suited for SMB or Enterprise-level businesses committed to the SaaS platform.